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  • Found the pawfect product? These are our payment options.
    We accept payments via PayPal and most major credit and debit cards.
  • I'm so excited to get my order! How long will it take?
    All orders are shipped from Sydney, Australia via Aus Post. Orders are dispatched within 1-2 days. Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions. Under normal circumstances we aim for: Same state: 2–5 business days Interstate (metro to metro): 3–6 business days Delivery times may differ for regional areas.
  • I have accidentally put the wrong delivery address for my order. What can I do?
    Please contact us as soon as possible. We will try our best to redirect your parcel, however, if it's already in transit it might be too late. Always double check your delivery details before placing your order. We will not be liable for any missing items due to customer errors.
  • I love what I purchased, but it's faulty. How can I get an exchange?"
    If the return is a result of the product being faulty, we will cover the cost of the product to be shipped back to us but will require photo evidence so we can investigate the fault. All products have been individually checked for quality issues so we are confident you will receive yours in perfect condition. Please feel free to contact us if you have any questions.
  • What if I change my mind? Can I return a product?
    We understand that when it comes to online shopping, it's hard to find exactly what you want. That's why we offer a 14 day return policy. All products returned must: * Be in the same condition as when first received. * Must be unused, unwashed and unstained. * Products must have all tags and packed in original packaging. Please note, shipping costs from original order will not be refunded, only the product cost will be refunded. If your product doesn't meet all the requirements as mentioned above, we will not be issuing a refund. If you are unsure on how to pack the car seat cover back in its original packaging, please see the unboxing video on the product page. All shipping costs involved in returning the product will be covered by the customer.
  • Looking for care instructions?
    All product care instructions can be found on the product page of each item. If you have any further questions, please feel free to reach out on our "Contact Us" page.
  • Muddy paws all over my Car Seat Cover! How can I clean it?
    Don't you worry! Cleaning your Car Seat Cover is easier than you think. If it's just a couple of muddy paws you can easily wipe them off with a wet cloth. If it's been a while and you think it needs some extra love, just remove from your car, and lay it down on the ground. You just need to simply hose it down and for stubborn marks use gentle soap with a soft sponge to rub them off. Hang over the clothesline and let it dry in the shade upside down.
  • Can't find the right answer to your question?
    No worries! We are here to help and guide you through any query you may have. You can reach out to us by clicking on the "Contact Us" page. We will do our best to get back to you within 24-48 hours.
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